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Intake and Procedural Manuals

This section offers resources and manuals to programs for client intake services and other service delivery procedures.

NLADA Research on Legal Service Delivery
Source: NLADA
Content Type: Website
This site provides a comprehensive overview of various models of legal service delivery, indexed by issue, client type, service delivery model, and practice areas.

The Center for Elder Rights Advocacy Resource Library
Source: The Center for Elder Rights Advocacy
Content Type: Links to Hotline Resources
The CERA resource library offers a variety of hotline operation manuals.

Remote Intake Interview for Use by Clients, 2008 (This resource is not specifically about serving elders.)
Source: Legal Services National Technology Assistance Project
Content Type: Article
An article by Eve Ricuarte of Iowa Legal Aid discussing the design and implementation of remote intake interviews.

Online Intake - An introduction, 2008 (This report is not elderly specific.)
Source: Legal Services National Technology Assistance Project
Content Type: Article
NTAP's introduction to online (or remote) intake.

Internet Intake in the Field - A Webcast Series (This resource is not specifically about serving elders.)
Source: Legal Services National Technology Assistance Project
Content Type: Webcasts
A series of webcasts explaining innovative remote intake projects at Legal Services of North Dakota, Center for Access to Justice & Technology, Iowa Legal Aid and the Ohio Legal Assistance Foundation.