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Further Information

A technical assistance request may go to one of two participating programs: The Center for Elder Rights Advocacy and The Center for Social Gerontology. This page provides information about these two organizations and the types of technical assistance requests each handle.

The Center for Elder Rights Advocacy (CERA), a partner in the National Legal Resource Center, provides technical assistance to the professionals operating senior legal helplines. Contact CERA if you have questions about, need assistance with, or need materials about any of the following areas of operating a senior legal helpline:

  • helpline service delivery,
  • data collection and reporting for helplines,
  • case management systems,
  • helpline outreach efforts,
  • targeting populations,
  • referral panel building,
  • collaborating,
  • fund development for helplines,
  • integration of helplines with other legal service providers, or even
  • starting a legal helpline.

Visit CERA online at http://www.ceraresource.org. Please contact Keith Morris at (866) 949-2372 or at info@ceraresource.org to see how CERA can aid your organization. You can request CERA's assistance online using NLRC's Technical Assistance Request Tool.

The Center for Social Gerontology (TCSG), also a partner in the National Legal Resource Center, provides assistance to the broad aging and legal services networks to aid them in achieving high-quality, high-impact, and cost-effective legal service delivery systems that target older persons most in need. Technical assistance is available on a wide variety of legal service delivery issues, including:

  • planning, operating and evaluating legal services for older persons,
  • development of legal service delivery standards,
  • strategies for reaching target groups,
  • strategies for developing priority issue areas for use of limited resources,
  • assessing the legal needs of older persons,
  • assessing the capacity of existing state delivery systems and developing strategies for improvement;
  • developing statewide reporting systems that capture outcome data,
  • innovative funding strategies,
  • integration of vital service delivery components of legal and aging services networks, and
  • role of state legal services developers.

For more information about TCSG, visit http://www.tcsg.org. Please contact Penny Hommel or Brooke McCreary Fajardo at (734) 665-1126 or phommel@tcsg.org and bmccreary@tcsg.org to see how TCSG can help your organization. You can request TCSG's assistance online using NLRC's Technical Assistance Request Tool.